Users mailing list:
If you want to contact us due to problems concerning syn, please send an email to the Users mailing list and include some additional informations:
Program name and Version (e.g. syn Version 1.4.0),
Operating System plus Service Packs (e.g. Win NT 4.0 SP5),
System Language (e.g. English (USA)),
If there is an error message, a screenshot from this message should help.
and other things, you think which can be useful.
Maybe you should have a look whether there is a newer version from this program as you're using.